Case Study: Wheatfields & CareWindow – Transforming Resident Engagement and Telehealth Accessibility

Introduction

Wheatfields, a forward-thinking aged care provider, is committed to enhancing the lives of its residents through cutting-edge technology. To improve communication, engagement, and healthcare accessibility, Wheatfields implemented CareWindow across its entire facility, placing a device in every resident’s room. This investment has not only strengthened family connections but has also enabled staff to efficiently leverage telehealth services through the newly introduced Carer Dashboard.

The Challenge

Maintaining regular communication between residents and their families can be challenging, particularly for those with mobility limitations or cognitive impairments. Traditional video calling solutions often involve complex setups, making them impractical in aged care settings. Additionally, coordinating telehealth consultations required significant staff time and logistical planning, creating inefficiencies in healthcare delivery.

The Solution: CareWindow

To address these challenges, Wheatfields deployed 60 CareWindow devices, ensuring that every resident has direct and effortless access to video communication. Key features of CareWindow include:

  • One-touch interface – simplifying video calls for residents with limited dexterity or cognitive impairments.

  • Built-in WiFi and 4G connectivity – ensuring seamless, high-quality video and audio communication.

  • Auto-answer functionality – eliminating barriers to engagement and making virtual interactions effortless.

The Impact

Since the rollout, Wheatfields has experienced significant improvements in communication, engagement, and healthcare accessibility:

  • Enhanced Family Connections: Families can now check in with their loved ones at any time, without requiring staff assistance.

  • Streamlined Telehealth Services: The integration of the Carer Dashboard allows staff to facilitate virtual healthcare appointments directly from residents’ rooms, reducing wait times and improving medical access.

  • Increased Resident Engagement: Regular video interactions have helped combat isolation, significantly improving residents’ emotional well-being.

“CareWindow has completely transformed how we connect with our residents. Families are now more engaged, telehealth is easier than ever, and most importantly, we have seen a real reduction in isolation. It’s an incredible step forward for aged care.” – Pam Charnock, CEO, Wheatfields

Why Wheatfields Chose CareWindow

Wheatfields’ decision to implement CareWindow across all resident rooms reflects its commitment to innovation and quality care. This all-in-one communication platform has not only enhanced resident interactions but has also optimised internal processes, allowing staff to focus more on personalised care.

Looking Ahead

With CareWindow now fully integrated into daily operations, Wheatfields continues to set new benchmarks in aged care technology adoption. The combination of user-friendly video calling and telehealth accessibility positions Wheatfields as a leader in modern aged care services.

Conclusion

Wheatfields’ investment in CareWindow underscores its dedication to resident well-being, family engagement, and healthcare efficiency. This case study serves as a powerful example for other aged care providers looking to enhance connectivity, streamline healthcare services, and improve overall resident satisfaction.

Interested in bringing CareWindow to your facility? Contact us today to learn more about how this innovative solution can transform aged care experiences.